Technical Support

SolarWinds offers technical support to registered customers with active software maintenance plans.  SolarWinds recommends the purchase of software maintenance plans, which provide users with access to our technical support team as well as all upgrades, patches and updates made available during the maintenance period.

Before contacting technical support, please check our list of Frequently Asked Questions (FAQ) and their answers and the LANsurveyor and CyberGauge Software Forums.

Customers may also want to check to see if any software upgrades are available or if there are technical notes that can provide assistance.
In addition, all of our tutorials and manuals are available from our web site.

If you have a current release of our software and need assistance, you can use the Online Support Form to get help.